Return Policy
We offer a 30-day return policy on all kits and kit components that we sell provided that the items are undamaged and free of biohazard material. A full refund will be given when product is returned to the Urban Medical Gear shipment address listed on original order invoice.
If there is a defect issue with any of the pouches or components, please reach out and we will facilitate a replacement or assist in contacting manufacturer for replacement or repair.
We stand behind the items that we ship and want to ensure a smooth process should you need to return an item.
Return Policy
Returns
We offer a 30 Day return policy should you need to return a kit or component purchased.
To be eligible for a return, your item must be unused and in the same condition that you received it without biohazard exposure.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. To initiate a return, contact us via email (sales@urbanmedicalgear.com) and we will assist you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@urbanmedicalgear.com and we will provide you with instructions on how to complete the exchange.
Shipping
To return a product after contacting us via email, send the product to address on original packaging return label.
You will be responsible for paying for your own shipping costs unless it is an exchange. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.